Privacy Policy

We may collect and process the following personal information:

• Contact Details: Name, email address, phone number, delivery address
• Account Information: Login credentials, account history, and preferences
• Payment Information: Billing address and transaction details (processed securely via third-party payment providers)
• Device & Usage Data: IP address, browser type, device identifiers, browsing behaviour
• Communications: Emails, queries, or feedback shared with us

We use your personal information to:

• Process and fulfil your orders
• Deliver customer support and respond to enquiries
• Improve our website, products, and services
• Send you order updates, service notices, or promotional content (with your consent)
• Comply with legal and regulatory obligations

We may share your personal information with:

• Service Providers (e.g., couriers, payment gateways, hosting providers) for order fulfilment and support
• Regulatory Authorities, where required by law
• Third Parties in the event of a merger, acquisition, or sale of the company

We do not sell your personal information to any third parties.

Our website uses cookies and similar technologies to:

• Provide essential website functionality
• Analyse website usage and performance
• Improve user experience

You can manage or disable cookies through your browser settings.

We implement appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse. While we take all reasonable precautions, no online transmission is ever fully secure.

You have the right to:

• Access the personal information we hold about you
• Request corrections to your data
• Object to the processing of your information
• Lodge a complaint with the Information Regulator if you believe your privacy rights have been violated

To exercise any of these rights, please contact us using the details below.

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites.

We reserve the right to update this Privacy Policy from time to time. All changes will be posted on this page with an updated effective date.

If you have questions or concerns about this Privacy Policy or how we handle your data, please contact:

Email: info@masibambisanestationery.co.za
Phone: 021 023 0188