SOFTWARE – BROWSER BASED HELPDESK STARTER PACK

Description

Technology plays a vital part in any organisations success and at the heart of any reliable and effective IT environment is the helpdesk.

Easily integrated into your existing IT infrastructure, ServiceDesk delivers the processes needed to help you effortlessly track, organise, manage and answer the toughest support challenges. Its fully customisable and intuitive browser-based interface supports both desktop and mobile platforms and delivers robust workflow processes. It also supplies a wealth of management reports as well as providing a customer-friendly self-service portal all the tools needed to help technicians deliver support effectively.

Benefits
All-in-one solution
Suited to any type of organization, regardless of size.

Customize to your needs
Easy customisation of many key features within the solution.

Boost productivity
Customers can use the self-service portal to find answers before logging a request.

Work smarter, not harder
Create rules or set ticket prioritisation and categorisation manually.